Commercial

Notting Hill Genesis

By December 29, 2013 March 23rd, 2020 No Comments

Industry leader and community friend

One of the largest housing associations in London and the south-east, providing homes for around 170,000 people in some 55,000 properties across the capital and a further 9,000 in the home counties and East Anglia. We were formed in April 2018 from Notting Hill Housing and Genesis Housing Association.

IN just over 3 months we directly contributed to:

Search Results Click through rate

80%

Reduced PPC expenditure

50%

Reduced resident complaints

30%

Twitter engagement

50%

Overall website traffic

30%

Objective 1.

01. SEO

We were tasked with improving the SEO strategy, from the beginning to end of the user journey. This included paid advertising as well as organic traffic and referrals. We made various improvements on-site as well as some updates to the Metadata Schemas.

Objective 2.

02. UX

We were also contracted to improve the user experience across the main website as well as micro sites. This was achieved by reviewing content, navigation and on-site search. This also extended to the Corporate Intranet, where we used Sharepoint do improve staff tools, directories and the process of updating information on the website.

Objective 3.

03. Engagement

We implemented a series of video blogs with the CEO and promoted on social media with it’s own campaign. We also supported customer service staff in transforming the corporate Twitter account into a customer service line, mimicking services such as Amazon and Apple.